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Due to our large number of properties we get access to exclusive deals from Virgin Media. If you are interested in getting their services, whether it's their superfast fibre optic broadband on it's own or one of their collections with TiVo TV and phone, just call their Mover's Team and quote our discount code 72168 to see what the latest offers are. Right now (03/02), as a minimum you can get an exclusive £25 credit on top of their best offers, but there are many options to choose from and the offers change regularly so certain packages can save even more.

Call 0800 183 0150 Monday to Friday 11am-8pm and quote 72168

To qualify you need to be a new customer and your property needs to be on their fibre optic network. Further terms and conditions may apply.

Lettings Agents | Property Management Birmingham - A1 Letting Services


Why Choose Us?

Where would the landlord be without a tenant – without rent! So we believe in giving the tenant a better deal, see below for what makes us different and fair to both parties.

1) Clear and concise information & pricing at every stage of transaction.

2) Pro-active service rather than re-active. Emergency hotline available 24/7.

3) No hidden or unreasonable charges for tenants – meaning more tenants available (see charges below). We want to reward good and loyal tenants.

4) Well described properties with good photos & even video walk rounds – we don’t want to waste your time in viewing a property that you may not like.

5) The best fully comprehensive tenant screening to reduce tenancy risks and living with a bad tenant – we don’t just do the basic searches.

6) Friendly & professional staff that are properly trained in property and construction.

7) Advice to tenants at every stage of process.

8) Competitive pricing that offers value for money through the quality service we offer that isn’t comparable to other agents. Average costing but exceptional service.

9) Good & reputable tradesmen that carry out any maintenance required.

10) Integrity in service offered at all times.

Click here for an insurance quote

Tenants Guide to Renting Property

If you are currently seeking a property to rent, check out our property listings page. If you have seen a property that you would like to view you can use the contact form on each of the individual property details pages to arrange a viewing or make an enquiry, or alternatively, you can give us a call.

If you have a specific type of property in mind we can take details of your requirements and contact you should a suitable property become available.

Once you have viewed a property and decided to proceed with the letting we will start the process of arranging the tenancy agreement, deposits, references etc…


Before commencing with the tenancy we will need to obtain satisfactory references from your employer and/or a previous or current landlord. There may also be instances when we require a personal reference or guarantor. We may also use the services of an independent referencing agency to obtain and evaluate these references. Personal & photographic identification may also be required, such as a passport or driving licence.

The Tenancy Agreement

Once the terms have been agreed by both parties and satisfactory references received, the relevant documentation will need to be signed by you and the landlord.

Tenants Administration Fee

We ask that you pay this to cover the administration costs of preparing the tenancy documentation and costs of credit reference checks. The fee is usually submitted at the time of application. Should the application fail, or is withdrawn, the cost is non refundable. Our fees are reasonable unlike some agencies and we want to be upfront about any costs.

Inventory & Schedule of Condition

Before the start of the tenancy a landlord may have issued an inventory which details the contents and condition of the property. You will be provided with a copy and so will the landlord and both parties will be asked to sign up to the document to represent it being a true reflection of the property.

Deposit & Rent

Prior to the commencing of the tenancy, we will require a deposit and the first rental payment, a month in advance. Your deposit will be treated under the tenancy deposit protection scheme (DPS), which is a scheme accredited by the Government.

As part of the Housing Act 2004 the Government has introduced tenancy deposit protection for all assured shorthold tenancies (ASTs) in England and Wales where a deposit is taken. From April 6th 2007, all deposits paid under an AST have had to be protected within 14 calendar days of receipt by the agent/landlord.

How the DPS Scheme works?

1.       The tenant pays the landlord or letting agent their deposit.

2.       The letting agent/landlord pays the money in to the DPS scheme with 30 days of receiving it.

3.       Upon receipt of the deposit, the DPS provides confirmation and details of the protection scheme to the letting agent/landlord and tenant.

4.       When the tenancy comes to an end, the letting agent/landlord and tenant agree repayment of the deposit, usually within 14 days from the end of the tenancy.

5.       In the case of any dispute, The DPS return any undisputed monies to the relevant party, but hold the disputed portion until the Alternative Dispute Resolution Service (ADR) or courts decide what is fair.

Your deposit cannot be used to pay your rent.

When can I move in?

Once the tenancy has been signed and rents & deposits have cleared, the tenancy can proceed. You can now collect the keys to your new home.

Can I have pets in my new home?

You must consult us prior to obtaining a pet.

What if I find any faults or repairs that need addressing?

If you find any problems with the property you are renting, you should contact us immediately. Once we have been informed of any issues/faults we will instruct the landlord and await their instruction.

Can I decorate the property?

You must consult us prior to carrying out any changes to the property. We will contact the landlord and await his permission.   

Do I have to pay for Council Tax & Utility Bills?

As a tenant you will be responsible for any utility bills like water, gas, electric as well as council tax, unless there is a special arrangement with the landlord of the property. You will also be responsible for a TV license at the property, if you watch TV without a license you risk being fined. Please check the tenancy agreement details.

Do I need insurance, as a tenant?

The landlord of the property is responsible for insuring the building and any furnishings that come with it. You will be responsible for insuring your own contents/personal possessions stored within the rented property.

Can I run a business from the property I rent?

No. You must use the property solely for residential purposes unless specifically agreed in advance, in writing.

As a tenant, what am I responsible for?

As a tenant, you are responsible for:

  • Prompt payment of the rent
  • Prompt payment of gas, telephone, electricity, council tax
  • Reporting any damages to the property or furnishings within the property as soon as possible
  • Taking general good care of the property
  • Respect the needs of your neighbours

If I have any problems while living in the property what can I do?

It really depends on whether A1 Letting Services manages the property or the landlord does. If the landlord manages it you will be given the direct contact details and any queries will go through the landlord.

Should the property be managed by A1 Letting Services please give us a call on 0121 771 1471 or drop us an email and we will do our best to assist and send out any maintenance tradesman if required, our office is open 10am – 5pm weekdays. Should it be an absolute emergency i.e. gas leak, water flooding etc there is an emergency contact number that can be called 24/7 and is given out upon tenancy.

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