(Notification must be made in writing except for where emergency works are required urgently; in this case the notification should be made both by writing and by calling our emergency number)
We endeavour to carry out all maintenance work as quickly as possible and we will always keep to the timescales set in the above definitions.
When you report a problem through the online system the maintenance team will schedule a visit to your property as soon as they can and if they happen to be in the vicinity that same day or the day after they will often take the opportunity to look at your problem (although it may take them longer to arrange to visit you depending on how busy they are and what area(s) of Birmingham they are working in at the time). The maintenance team generally do not know their exact schedule in advance as jobs can take more or less time to complete than expected and emergency or unexpected problems can overtake scheduled works and cause last-minute changes. For this reason they are unable to give advance notice of the exact times of day for their visits.
If you require written notice of visits to your property you must state this clearly in the email, otherwise by setting up a work order you are requesting immediate assistance with a problem within your property and no written notice from us is necessary although the maintenance team will keep you informed as much as they can.
